Click More (three dots icon at top right), then click Settings.Reload the page or retry your login to generate a new authentication request.The slider will turn blue and the caption should now read Allowed.Ĭlose the settings screen by clicking the back arrows at top left until you see the Duo webpage. Next to Ads, if the setting reads Blocked on some sites, tap Ads to open the settings.At the top right, tap More (three-dots icon).While details on settings might vary between mobile OS versions, use the steps below as a guide to troubleshoot whether ad blockers are affecting Duo on your device. Some ad blocker apps and extensions interfere with Two-Step Login. If you are authenticating to an application that runs on a terminal server, the server’s administrator may need to open up access to Duo Security. Your web browser might need to explicitly configured to allow access to Duo’s servers. Try briefly switching to your smartphone's data plan to authenticate. The wired or WiFi network you are working on may be blocking connections to external sites. Your computer needs to be able to connect to Duo Security’s servers at *. Visit Hardware Tokens for Two-Step Login for details. This works anywhere, even in places where your device doesn't have an internet connection or cell service. When you don't have a Wi-Fi or data connection on your mobile device, you can still use a hardware token to generate a passcode. A hardware token is a keyfob-like device where you press a button to generate a one-time passcode for use in the second step of logging in. You Don't Have a Wi-Fi or Data Connection To find out what to do, visit Replace Your Smartphone Listed in Two-Step Login. If you get a new smartphone, you will need to take steps to use it with Two-Step Login. Otherwise, a new account will be initialized and you will be prompted to start enrolling devices. If there are any devices listed on the Your Two-Step Login Devices tab, your account is still active. When this happens, you will need to open a fresh account and enroll one or more devices before you can access services that require Two-Step Login. When you are no longer associated with Cornell, your Two-Step Login account will be deleted. You Were Away from the University for Some Period of Time If you have questions about enrolling devices or using Two-Step Login, contact the IT Service Desk. If you are a Cornell employee who has not yet done this, access to Two-Step Login will be blocked, for your own protection, until you contact the IT Service Desk.įor more information and instructions, read about Two-Step Login. This security measure is not fully effective until you have opened an account and enrolled one or more devices. Attackers seek out this type of information so they can steal money from you. The second step of logging in is needed before your tax documents or where your paycheck is deposited can be viewed or changed.

Two-Step Login protects your sensitive employment information in Workday. Once your account has been released, you must enroll a device in Two-Step Login otherwise your payroll and tax documents will be vulnerable to hackers.Ĭornell asks that all employees, including student employees, have a Two-Step Login account.

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